Workflow Management System and Administrative Efficiency Index of Deposit Money Banks in Port Harcourt, Rivers State, Nigeria

Abstract

The purpose of this study was to examine the relationship between workflow management system and administrative efficiency of deposit money banks in Port Harcourt, Rivers State, Nigeria. The study adopted the quasi-experimental research design and taking cognizance of the cross-sectional approach as the study seeks to investigate the correlations between the study variables. The study population comprises of ninety (90) management staff derive from 18 deposit money banks in Port Harcourt, Rivers State. The entire population was studied using census as sampling technique which form the study sample size. Data collection was gathered through structured closed ended questionnaire and analysed using the Pearson Product Moment Correlation Coefficient Statistics and presented with the aid of SPSS version 21.0 for interpretations. The results of analysed data showed that workflow management system significantly correlated positively with the measures of administrative efficiency being cost reduction and profitability of deposit money banks in Port Harcourt, Rivers State, Nigeria. Relying on the empirical findings, the study concluded that workflow management system has positive significant relationship with administrative efficiency. We therefore recommended that workflow management system should be used as it enhances administrative efficiency measures of cost reduction and profitability.

Keywords

• Workflow Management System
• Administrative Efficiency
• Cost Reduction
• Profitability

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