Electronic Surveillance and Workgroup Performance (A Study of Selected Microfinance Banks in Rivers State)

Abstract

This paper examined the contributions of electronic surveillance on workgroup performance. The study employed a survey approach and used the questionnaire as its major source of data collection. In order to guide the study, four research questions and hypotheses that are consistent with the objectives of the study were raised. The population of study consists of 4953 employees drawn from 55 firms in Rivers and Delta State. The researcher used Taro Yamene method to determine the sample size of 370 members of staff as the sampled unit. Linear regression was the tool for data analysis, and from the findings, the researcher concludes that the fear of privacy invasion has always been an albatross to the successful implementation of workplace surveillance. It is however concluded by this study that the contributions of electronic surveillance to individual employee, group and organizational performance is enormous and should be encouraged. The study therefore recommends that as a behavior control mechanism, organizations should ensure that what constitutes wasteful organizational practice, Organization should ensure that workgroup members are is aptly educated on the use of electronic surveillance before deployment, to enable workgroup members to apply discretion which may lead innovative ideas, not all task of the workgroup should be subjected to surveillance and that positive work behavior captured through surveillance should be rewarded timely.

Keywords

• Electronic surveillance
• workgroup
• performance
• microfinance banks

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